Pulse by SmartSignPro · Brand-It-Media LLC

Request deletion of your Pulse data

This page is for users of Pulse by SmartSignPro (the kitchen board app on Google Play), operated by Brand-It-Media LLC. Use the steps and form below to request that we delete personal data associated with your Pulse / SmartSignPro account.

How to request data deletion

Fill out the request form on this page with the email address you use to sign in to Pulse (and your organization name if you know it).
Submit the form. You will receive a confirmation email that we received your request.
We verify you control the account (we may ask a short follow-up question).
We delete eligible personal data within 30 days and email you when the request is completed.

Data we delete

Your staff account profile (name, email, hashed password) when you are the only remaining user or when your organization admin confirms full account removal
Pulse device pairing records tied to your account (device identifiers, pairing codes, last-seen metadata)
Session / API tokens issued for Pulse
In-app preferences stored for your login on our servers (when applicable)

Data we may keep

Business transaction records required for tax, accounting, or fraud prevention (for example paid invoice and order payment references), typically retained up to 7 years
Security and server logs needed to investigate abuse, retained for a limited operational period (generally up to 90 days, then rotated)
Aggregated or de-identified analytics that cannot reasonably identify you
Data your organization continues to need for its own operations (for example historical kitchen orders or invoices belonging to the business). Organization admins can request broader workspace deletion separately

After we complete your request, residual copies may remain in encrypted backups for up to 90 days until those backups expire, and are not used for other purposes.

Submit a deletion request

For Pulse by SmartSignPro on Google Play